{"id":72,"date":"2020-10-04T12:16:35","date_gmt":"2020-10-04T12:16:35","guid":{"rendered":"http:\/\/myfile365.com.193-221-124-125.wp05.comasys.dk\/?page_id=72"},"modified":"2022-03-15T13:17:27","modified_gmt":"2022-03-15T13:17:27","slug":"support","status":"publish","type":"page","link":"https:\/\/info.myfile365.dk\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.14.8″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0)” background_color_gradient_end=”#5272a4″ background_color_gradient_direction=”46deg” background_color_gradient_start_position=”29%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/info.myfile365.dk\/wp-content\/uploads\/2020\/12\/sketch-banner_2.jpg” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|tablet” height_tablet=”” height_phone=”” height_last_edited=”on|desktop” custom_padding=”200px||200px||true|false” custom_padding_tablet=”110px||110px||true|false” custom_padding_phone=”60px||60px||false|false” background_last_edited=”on|phone” background_size_tablet=”contain” background_position_phone=”center” global_colors_info=”{}”][et_pb_fullwidth_header header_fullscreen=”off” header_scroll_down=”off” module_class=”custom-header” _builder_version=”4.6.3″ _module_preset=”default” background_color=”rgba(255,255,255,0)” background_color_gradient_direction=”100deg” background_enable_image=”off” min_height=”auto” module_alignment_tablet=”” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.6.3″ _module_preset=”default” custom_padding=”||83px|||” custom_padding_tablet=”||63px||false|false” custom_padding_phone=”||43px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.6.3″ _module_preset=”default” custom_margin=”22px|auto|43px|auto||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.6.3″ text_font=”Work Sans|600|||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”||||||||” header_2_text_color=”#1f1f1f” header_2_font_size=”41px” header_2_line_height=”1.2em” header_4_font=”Raleway|700||on|||||” header_4_text_color=”#d94144″ header_4_font_size=”12px” header_4_letter_spacing=”1.5px” header_4_line_height=”2em” background_color=”rgba(0,0,0,0)” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate=”-60px|0px” transform_translate_tablet=”0px|0px” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|desktop” background_layout=”dark” custom_margin=”||0px” custom_padding=”40px||40px||true|false” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” border_color_all=”#f3f1f2″ locked=”off” global_colors_info=”{}”]<\/p>\n

Har du brug for hj\u00e6lp?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” text_font=”|300|||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Herunder kan du finde svar p\u00e5 de mest g\u00e6ngse sp\u00f8rgsm\u00e5l vedr. MyFILE365. Finder du ikke hvad du s\u00f8ger, er du meget velkommen til at skrive til os.<\/p>\n

Vi bestr\u00e6ber os p\u00e5 at svare inden for 24 timer.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.6.3″ _module_preset=”default” custom_padding=”|||35px|false|false” custom_padding_tablet=”|||0px|false|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone” border_width_left=”1px” border_color_left=”#bac8ce” border_width_left_tablet=”0px” border_width_left_phone=”” border_width_left_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_contact_form email=”kontakt@myfile365.dk” success_message=”Tak for din besked. Vi svarer hurtigst mulight” submit_button_text=”Send” _builder_version=”4.13.1″ _module_preset=”default” _unique_id=”d6aa11d1-da0c-4c56-a0d5-91dc2fd66e5d” form_field_background_color=”#f7f7f7″ custom_margin=”53px|||||” custom_margin_tablet=”23px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Navn” fullwidth_field=”on” _builder_version=”4.6.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”phone” field_title=”Telefonnr. ” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-mail” field_type=”email” _builder_version=”4.6.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” 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fullwidth_field=”on” _builder_version=”4.6.3″ _module_preset=”default” form_field_font_size=”14px” global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.6.3″ _module_preset=”default” background_color=”#f7f7f7″ use_background_color_gradient=”on” background_color_gradient_start=”#f7f7f7″ background_color_gradient_end=”#ffffff” background_color_gradient_end_position=”55%” custom_padding=”||124px||false|false” custom_padding_tablet=”70px||||false|false” custom_padding_phone=”60px||124px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ closed_toggle_background_color=”rgba(82,114,164,0.64)” icon_color=”#ffffff” _builder_version=”4.6.3″ _module_preset=”default” toggle_text_color=”#ffffff” closed_toggle_line_height=”1.4em” body_font=”|300|||||||” closed_toggle_font_size_tablet=”18px” closed_toggle_font_size_phone=”17px” closed_toggle_font_size_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_accordion_item title=”Hvad er MyFILE365?” open=”on” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

MyFILE365 anvendes til at opbevare personlige dokumenter s\u00e5som ID og dokumenter, certifikater mm.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Kan andre se mine dokumenter?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

<\/span><\/span>Nej ikke uden at du selv v\u00e6lger hvem du vil dele dem med.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan jeg tr\u00e6kke min deling tilbage?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

<\/span><\/span>Ja, du er altid herre over dine egne dokumenter. Du har fuld kontrol over hvilke dokumenter du deler og med hvem.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Hvordan anvendes events\/projekter?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

<\/span><\/span>Events og Projekter anvendes til at indsamle n\u00f8dvendige ID og dokumenter I en kortere eller l\u00e6ngere periode. Som Event eller Projekt manager kan du enkelt og sikkert anmode om oplysninger fra alle eller enkelte medlemmer og dokumentere de n\u00f8dvendige oplysninger overfor eks. en myndighed eller til brug for dokumentation for udf\u00f8rsel af specifikke opgaver\/arbejder.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Hvordan er sikkerheden for opbevaring?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

MyFILE365 anvender Microsoft Azure til opbevaring af dine data. L\u00e6s mere her <\/span>https:\/\/docs.microsoft.com\/da-dk\/azure\/security\/<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Hvorfor kan jeg ikke se andre personer I MyFILE365″ _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Da systemet netop sikrer dine data og disses anonymitet, kan du indtil du selv opretter og inviterer via e-mail eller bliver inviteret via e-mail til et projekt, ikke se andre I systemet.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan andre personer I projektet se mine oplysninger?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Nej andre inviterede medlemmer kan ikke se dine oplysninger og ej heller at du deltager I det enkelte projekt.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Hvem kan se mine data delte dokumenter I et projekt?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

MyFILE365 er hierarkisk opdelt. Kun projektejeren eller din gruppeadministrator kan se dine ID og dokumenter.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan jeg slette min MyFILE365 profil?” _builder_version=”4.6.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Ja du kan til enhver tid slette din profil og dine dokumenter.<\/span><\/p>\n

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Har du brug for hj\u00e6lp?Herunder kan du finde svar p\u00e5 de mest g\u00e6ngse sp\u00f8rgsm\u00e5l vedr. MyFILE365. Finder du ikke hvad du s\u00f8ger, er du meget velkommen til at skrive til os. Vi bestr\u00e6ber os p\u00e5 at svare inden for 24 timer.MyFILE365 anvendes til at opbevare personlige dokumenter s\u00e5som ID og dokumenter, certifikater mm. 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